Welcome to Queensbury’s online flower delivery service. These Terms & Conditions ("Terms") govern your use of our e-commerce platform and all orders placed through it. Please read them carefully before making any purchase. By accessing our website or placing an order, you agree to be bound by these Terms. These Terms apply to all customers based in Queensbury and the surrounding areas who use our online flower delivery services.
Placing an order with Queensbury’s flower delivery service is straightforward. To begin, select your desired floral products from our online catalogue and add them to your shopping basket. When your selection is complete, proceed to the checkout, where you will be required to provide delivery information, select a delivery date, and submit payment details.
You will be given the opportunity to review your order and correct any errors prior to completing your purchase. Submission of an order represents an offer to purchase the chosen items from Queensbury. Receipt of your order will be acknowledged via an on-screen confirmation and an automated email to your specified address. This acknowledgement does not constitute acceptance of your order.
We reserve the right to decline or cancel any order for reasons including, but not limited to, availability of products, failure to authorise payment, or where we suspect fraudulent activity. In the event of an order being cancelled by us, any payment received will be refunded without delay.
All floral products and arrangements shown on our website are subject to availability. As flowers are seasonal and natural products, certain varieties or colours may not always be available. In such cases, we reserve the right to substitute with flowers of equal value and quality. We will make every effort to ensure that the arrangement closely resembles the chosen design. If a significant substitution is required, we will attempt to contact you using the details provided with your order.
Queensbury’s flower delivery service operates throughout Queensbury and surrounding areas. Deliveries are available within the timescales and locations stated on our website. Please ensure that all delivery details provided during the checkout process are complete and accurate. Errors or omissions may result in delays or failure to deliver, for which we cannot accept liability.
We will make reasonable efforts to deliver your order on the specified date. However, delivery may be delayed by circumstances beyond our control, including adverse weather, traffic disruptions, or events outside our reasonable anticipation. If delivery cannot be made as requested, we will notify you as soon as practicable and arrange an alternative date or refund as appropriate.
Where a recipient is not available at the time of delivery, we may, at our sole discretion, leave the flowers in a safe place, with a neighbour, or return the item to our premise for re-delivery or collection. We will inform you of any actions taken regarding delivery completion. Additional delivery attempts may incur extra charges.
All prices for our online flower delivery are clearly displayed in British Pounds Sterling (GBP) and are inclusive of VAT (where applicable), but exclusive of delivery charges, which are specified at checkout. We reserve the right to update prices at any time; however, you will be charged the price displayed at the time of your order, save for manifest errors.
Payment for all products must be made in full at the time of order via our secure online payment methods. We accept most major debit and credit cards, as well as other payment options specifically listed at the time of checkout. Your payment will be processed immediately upon placing an order. In the event of payment failure, your order will not be processed, and you will be notified accordingly.
If you need to change or cancel your order for Queensbury flower delivery, please contact us as soon as possible. Amendments or cancellations may only be accepted prior to the order being processed for dispatch; orders that have already been prepared or are out for delivery cannot be changed or cancelled.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you do not have a statutory right to cancel orders for perishable goods, including fresh flowers. However, we will consider requests for cancellations and, where possible, will refund or re-arrange delivery if the order has not yet entered the preparation stage.
Refunds, if agreed, will be processed as soon as possible and within 10 working days of confirmation.
Due to the perishable nature of flowers, returns are generally not accepted. If you are not satisfied with the condition of the flowers upon receipt, please contact us within 24 hours of delivery. We may request photographic evidence to assess the issue. If your complaint is upheld, we may offer a replacement or refund at our discretion. Such measures are offered as a gesture of goodwill and do not indicate an admission of liability.
By placing an order with us, you confirm that you are legally capable of entering into binding contracts, are at least 18 years of age, and provide accurate and up-to-date information. It is your responsibility to ensure that all details supplied, including address and recipient information, are correct and sufficient for delivery. Failure to do so may result in delayed or failed delivery for which we bear no responsibility.
Queensbury shall not be liable for any loss or damage where:
In all cases, our maximum liability to you, whether in contract, tort (including negligence), or otherwise, shall not exceed the value of your order.
We recognise that flower deliveries often play an important role in special events and occasions. However, liability for any missed or delayed deliveries arising from factors beyond our control (such as weather, vehicle breakdown, or address errors) is strictly limited to the amounts paid for the specific order. We do not accept liability for any additional costs incurred as a result of late or failed deliveries.
All content and materials published on our website, including product images, descriptions, brand names, and the underlying platform technology, are the property of Queensbury or its licensors. You may not, under any circumstances, copy, reproduce, modify, transmit, or distribute any part of these materials without prior written consent.
Your privacy and data security are important to us. Personal information collected through the order process will be processed in accordance with our Privacy Notice and in compliance with all applicable data protection laws. Information will only be used for the purpose of fulfilling your order and related communications, unless explicit consent is provided for other uses. Any payment information provided is processed securely and not retained by us after your transaction is complete.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall, unless resolved amicably, be subject to the exclusive jurisdiction of the courts of England and Wales.
Queensbury reserves the right to amend these Terms & Conditions at any time and without notice. Any changes will take effect upon posting to our website and will apply to all orders placed thereafter. Please check these Terms regularly to ensure you understand the terms that apply at the time of your purchase.
If any provision of these Terms is found by a court or regulator to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
We are committed to providing a high-quality flower delivery service to customers across Queensbury and neighbouring areas. Should you have any questions, concerns, or complaints regarding your order or our service, please contact our customer support team using the methods provided on our website. We aim to address all queries promptly and efficiently.
These Terms & Conditions represent the complete agreement between you and Queensbury relating to your use of our online flower delivery services and supersede any previous statements, promises, or representations, whether written or oral.
Thank you for choosing Queensbury for your online flower delivery needs throughout Queensbury and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queensbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queensbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
