At Queensbury Florist, we pride ourselves on delivering the freshest flowers straight to your door. As a trusted local florist serving both households and businesses in Queensbury and the surrounding areas, your satisfaction is our priority. That’s why every bouquet and arrangement is backed by our Fresh Flowers Guarantee. We carefully select premium blooms and deliver all arrangements promptly to ensure their quality and longevity upon arrival.
If your flowers or floral arrangement arrive damaged or do not meet our high standards of freshness, please notify us as soon as possible. We ask that you contact us within 24 hours of delivery and, where possible, provide photos of the condition your flowers arrived in. This allows us to assess the situation promptly and ensure a fair resolution for you.
Your flowers should remain vibrant and beautiful for a minimum of 5 days from the time of delivery, with proper care. Our team provides detailed care instructions with every order to help you get the longest life and enjoyment from your blooms. If you believe your flowers have not lasted for the guaranteed freshness window despite following our care guidelines, please let us know within this period so we can make things right.
Your confidence in our flowers matters to us. If your order falls short of our Fresh Flowers Guarantee—whether due to damage in transit or not meeting our freshness standards—we offer you two options:
We work quickly to resolve issues so you can enjoy beautiful flowers as soon as possible. Please note that all refunds and replacements are handled case-by-case to ensure a fair outcome for our customers.
Your feedback helps us improve every aspect of our service. If you have a complaint regarding an order—be it a quality, delivery, or service issue—please reach out to us promptly. Our team will personally review your concern and respond within 48 hours to outline the steps we’ll take to resolve the matter.
When contacting us, please provide the order number, delivery details, and a description of the issue. This helps us manage your enquiry speedily and accurately.
Queensbury Florist is proud to be a leading local flower provider, trusted by families, offices, and event spaces across our community. It’s our commitment to quality, care, and customer satisfaction that distinguishes us. Every order is treated with personal attention and the professional touch you can expect from your neighbourhood flower experts.
From the moment you place your order to the delivery and lasting enjoyment of your flowers, we strive to exceed expectations. Our returns, refunds, and complaints policy is designed to ensure you can order with peace of mind, knowing your satisfaction is always our concern.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
