Queensbury Customer Privacy Policy

Introduction

Queensbury is committed to protecting the privacy and security of all personal data collected from customers placing orders with us in Queensbury and the surrounding districts. This Privacy Policy describes how we collect, use, store, and process your personal information in accordance with the General Data Protection Regulation (GDPR). It also outlines your rights as a data subject and how you can exercise them.

Scope of this Policy

This policy applies to all individuals who place an order with Queensbury, either directly or through our official channels, and who reside in Queensbury and the surrounding districts. By placing an order with us, you acknowledge that you have read and understood this Privacy Policy, and that you accept its terms.

What Data We Collect

In the course of fulfilling your order and providing you with our services, we may collect and process a variety of personal data. The types of personal information we may collect include:

• Identity and Contact Data: Full name, address, delivery address, contact telephone number, and other contact details.
• Order Information: Details of products or services ordered, date and time of order, special instructions, and transaction information.
• Payment Details: Limited payment card information or other payment details as necessary to process your transaction. We do not retain complete payment card information in our systems.
• Usage Data: Information about how you interact with our ordering process and systems, including device identifiers, order history, and preferences.
• Communications: Any details you provide when you contact us for customer support, feedback, or queries about your order.

Lawful Basis for Processing

We only process your personal data where the law allows us to. Under GDPR, the principal lawful bases we rely on include:

• Contract: Processing your personal data is necessary to fulfill your order and provide our services to you.
• Legal Obligation: We may need to process and retain certain information to comply with legal and regulatory requirements.
• Legitimate Interests: We may process your information for our legitimate interests, such as improving our customer service, preventing fraud, or enhancing the security of our systems, unless such interests are overridden by your rights and interests.
• Consent: In rare cases, we may request your consent before processing your data. If we do so, you can withdraw your consent at any time.

How We Use Your Personal Data

Your personal data will be used for the following purposes:

• Processing and delivering orders you place with Queensbury.
• Communicating with you regarding your order, including confirmations and notifications.
• Handling queries, complaints, or feedback you provide.
• Improving and personalizing your customer experience.
• Fulfilling our legal and regulatory obligations.
• Ensuring the security and integrity of our operations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. The length of retention may vary depending on the type of information and the applicable legal requirements. Generally:

• Order and transaction records will be retained for at least 6 years for accounting and tax purposes.
• Contact and account information may be retained as long as you remain an active customer and for a period thereafter as needed for legitimate business purposes.
• Data used solely for marketing purposes may be retained until you opt out or withdraw your consent.

When your data is no longer required, we will securely delete, anonymize, or destroy it in accordance with our data retention policy.

Disclosure and Use of Data Processors

We may share your personal data with trusted third-party processors in order to fulfill your order, improve our services, or comply with legal obligations. These processors may include:

• Payment service providers for processing transactions.
• Delivery partners assisting with order fulfillment.
• IT and system support providers who help us manage our technology infrastructure.
• Professional advisers, including accountants and legal advisors.

All third parties are required to respect the confidentiality and security of your personal data and must only process it in accordance with our instructions and applicable data protection laws. We do not allow our processors to use your personal data for their own purposes.

Data Security

We are committed to maintaining the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, accidental loss, use, alteration, or disclosure. These measures are reviewed regularly as part of our commitment to maintaining data integrity and confidentiality.

Your Data Protection Rights

Under GDPR, you have the following rights in relation to your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any incomplete or inaccurate information we hold about you.
• Right to Erasure: In certain circumstances, you can ask us to delete or remove your personal data.
• Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data where we rely on a legitimate interest.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, you may get in touch with us using the contact methods available on our website or ordering platform. We will respond to your requests within the timeframes established by applicable data protection laws and will take all reasonable steps to comply with your requests unless we are unable to do so for legal or legitimate business reasons.

Changes to this Policy

We reserve the right to update this Privacy Policy as necessary to reflect legal or regulatory changes, operational requirements, or for any other reason. When we make updates, we will indicate the date of revision at the start of the policy. We encourage customers to review this page regularly to stay informed about how we process and protect your information.

Contacting Us

If you have questions regarding this Privacy Policy or how your data is handled, please contact us using the details provided on our website or through your preferred contact method. We are happy to address any concerns or requests you may have regarding your personal data.